Why Shop at Mitzi's?
There is nothing more frustration than trying to find the right smoking products and accessories to suit your needs. With experience and care Mitzi’s is designed to cut through all the confusion headshops have a reputation for being.
FAST & DISCREET SHIPPING
You are anxious to receive your product, and we understand the wait can be aggravating. We are constantly improving our product fulfillment and shipping turn around. In most cases you can expect to receive your product within 4 days of ordering.
* All orders are packaged in a simple brown box addressed from Olski Inc.No mention of Mitzi's or the box contents will be visible from the outside.
* 3-5 Day Express Shipping - Including AK & HI
FRIENDLY & SAVVY CUSTOMER SUPPORT
No one wants to talk to customer support, but sometimes it’s necessary. We are passionate about offering you the best and most efficient customer service in the business. From answering product questions, to helping you track your package we are here every step of the way.
Customer Inquiries Need assistance with your order or have product questions? Simply drop us a note at Mitzissmokenmore@gmail.com. Mitzi's support team is online 9 - 5 PST Monday through Friday. Emails sent on the weekend will be responded to on the next business day.
Mitzie's insures that all products shipped arrive in one piece. If your order arrives damaged please send a damage request to Mitzissmokenmore@gmail.com and we will issue you a replacement.
LOW PRICES, AMAZING SELECTIONS
How are we able to give you such good deals on the newest products? Easy, we are online only.
Being online only means we save on all the traditional costs associated with brick and mortar headshops. We don’t need to pay retail rent or retail employees to run the store. All these savings are passed on to you!
We take great pride in offering you the best smoking accessories on the market. We have personal relationships with our vendors allowing us to always know what cool new items are about to hit the market. Even better, since we don’t have an actual store, we have much more room to showcase these products.
LEAVE HAPPY & SATISFIED
What if I don't like it? What if it’s too big or too small for my needs? Don’t worry, we want to make sure you find your perfect piece, and ordering online can be scary. To help ease your mind, we offer hassle free returns.
EASY RETURNS & EXCHANGES
Mitzi's offers free exchanges on any of our products, and does accept returns for unused products in their original packaging (shipping not included in the refund). If you change your mind about your piece, contact Mitzissmokenmore@gmail.com and we will issue you an RA number and help you with the return label.
We offer many products with manufacturing warranties. If your vape isn’t starting properly, or your bong comes with a quality issues, reach out to Mitzissmokenmore@gmail.com and we will either replace it, or put you in contact with the Manufacturer.